Disappearing Vodacom airtime
I use a prepaid Vodacom service, buy airtime when I need it, but no mobile data since I am always on WiFi. I noticed that R10 is withdrawn from my airtime every day. I phoned Vodacom Customer Care (082 135) and all content services were blocked and cancelled, according to Vodacom . I even received an SMS to that effect. But still, every day the R10 is subtracted. I tried the Customer Care service numerous times, but nothing helps. I also tried the stop WASP's number, but there were no WASP's active on my phone. The Vodacom shop personnel in my town say that they can't do anything further, since I am a prepaid client (??). They can only block such services for contract clients.
I do not play computer games; I am not subscribed to any such services, but apparently there is something (called "Ongames") which *****s R10 every day. What am I to do? I can't buy airtime for a *****! So I have a cellphone but I can't make any calls from it. How lame is this!
Can someone advise me on what to do further (besides getting a new cellphone number)?
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)