Hellopeter
Share Your Experience
DC
Dauline C

1 reviews | Active since Mar 2018

11 Mar 2018, 17:01

Disappearing Vodacom Airtime

I am subscribed to a uChoose Flexi 150 Vodacom contract. My airtime gets loaded on the 1st of every month, so on March 1 I was set as per usual. I had noticed that my airtime was disappearing quickly in Feb, so turned my mobile data off from beginning March. I believe I may have made one or two brief calls since March 1st, yet have only R3.94 airtime left at this time. Within about two days it dropped from R75 to R25 without me making a single call, while mobile data usage was turned off. I can not afford to keep losing airtime, and this needs to be addressed.

0
Replies (2)
Vodacom
Vodacom's reply12 Mar 2018, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DC
Dauline C's update23 Mar 2018, 08:23
Reviewer Update
Good Day Renzo Thanks for getting back to me. I am still having the same issue. Yesterday (Thursday 22 March) I bought R110 airtime early in the morning. By evening I had R103. This morning (23 March) I have only R96 left. No calls were made and my mobile data is turned off. I work in an office with wifi and live in a home with wifi. I shouldn't be losing airtime and data. Please help!