RM
Riaan M

1 reviews | Active since Apr 2010

04 Sept 2017, 21:42

Disappearing talk time

My talktime keeps disappearing. I have made no calls from the number, mobile data has been switched off, yet my talk time disappears. This is outrageous. On the call - centre number now for 15 minutes still listening to messages and stupid music. Vodacom you are the pits.

0
Replies (2)
Vodacom
Vodacom's reply05 Sept 2017, 07:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Sept 2017, 11:29
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,