Disappearing of Data and Airtime

I recently called Vodacom to resolve an issue I had where my airtime and Data just disappeared. I was in the phone with a lady by the name of Phumeza after I’d initially spoke to a gentlemen who couldn’t assist me as he had little knowledge.

Pumeza also did not seem to know what some of the information she was giving me was exactly. For example, I asked her why my what’s app ticket wasn’t working? She couldn’t answer me. She later sent me an email with the categories of how much Data i’d Used. I asked her what was under uncategorized and she couldn’t give me a response. She said even if they escalated the call they wouldn’t assist me. This is very disappointing.

I always have WiFi at my house and at my workplace so the data and airtime I’m basically being told was used within a period of 40 minutes or so. That would be the only time theoretically I’d be using cellular data and I’m usually on the Gautrain and just listen to Music.

She said on the system it did not show that I had used what’s app. I informed her that the message I received said I still had my what’s app ticket on but i could neither send nor receive what’s app messages. I told her that this could be the reason why my data and airtime was used up because since the ticket couldn’t be used it could have delved into now depleting my airtime and little data, which I bought for when I need to uber.

That’s my reference number: Your query has been escalated to one of our Solution Experts. Your ref number is: 1- ********** **********

I feel bul**** by the service provide because they keep telling me that they can’t see what’s under Uncategorized. So basically my airtime and data was used by something they are telling me they can’t tell me. She even suggested that it could have been **** and I informed her that it could not be. I considered that slander, offensive and unbecoming by the way but I figured that could be the caliber of your daily operations.

If you can, which I doubt, please assist.

Regards