RE
Rizwana E

1 reviews | Active since Sept 2013

18 Mar 2016, 21:50

Disappearing Deal

On Tuesday March 15th I called Vodacom call centre and app**** for the Vodacom 10 inch Power Tab advertised at R99pm with 500mb data (as a gift for my little boy). I was approved immediately and placed my order. Was advised that I would receive the blue tooth keyboard free on the deal and that there was also an option to add the cover for R109.99 pm which I declined. Then received this sms: Your Application for Referral Number ***4 has been Approved. <br> 2 days later I receive call informing me that the R99.00 deal is not on the system anymore and that I will hav to pay R109.99 pm. I asked if I would be getting the cover then and she said no just the tablet. Told her to get a manager to contact me as this was false advertising. Deal is still being advertised online and the catalogue states the offer is valid until April 4th. To date no one has contacted me. Poor poor attempt of conning the public. It's not about the extra R9.99 pm but about the poor business ethics and customer service u display over and over again.

0
Replies (1)
Vodacom
Vodacom's reply19 Mar 2016, 12:37
Official
Hello Rizwana85,

Thank you for the posting.

This matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team