Disappearing Date

As part of my contract, I am allocated a certain amount of data each month and the remainder of unused data from the month rolls over into the next month. However, this month my data has not rolled over and after having been on the phone to your support people for 35 minutes and having to have my account verified more than once, I still have no resolution and when they EVENTUALLY understood my issue and put me through to the corporate call centre, the operator asks me to hold and the line goes dead.. I just want the data that is rightfully mine, I've had enough time wasted by your call centre. <br> Which brings me on to my second issue. The MyVodacom application. Your call centre consultant tells me to look at the app and the balance will be there. I look and I see a balance, but then I look at the \bill so far\" balance and it shows almost half of what my bill should be. So now, if I should go by the app's figures, well then why should I pay more than the app tells me to at month end. If its not accurate, how can I trust that my data balance is accurate?<br> <br> I dont want to make a thing out of this, but I also do not see why I should pay and be prejudiced because of your service."