MD
Mike D

1 reviews | Active since Oct 2012

18 Aug 2024, 18:41

Disappearing Data - Vodacom has No Answers & Their App even more clueless !!

Disappearing Data - Vodacom has No Answers & Their App even more clueless !! I have logged calls and calls but they just don't get back to me. In one day more than 120GB just disappeared, yet the App shows no such usage and stats. There is no tracing it and Vodacom cant help. I am beginning to think Vodacom is slowly but surely rooting out all the BLACK FRIDAY special customers that it has realized now - are simply not making them money - this to force them to take up new "profitable" contracts - NEWS FOR YOU VODACOM - TIME FOR A NEW ISP !

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2024, 07:32
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team