1 reviews | Active since Nov 2014
Disappearing Data - *********** or DISHONEST?
<p>Vodacom Support, what an oxy*****.</p> <p>Shortly after getting a new computer and windows 10, I lost about 5 gig of data and was charged out of bundle rates. Vodacom admitted there was a problem with windows 10 and they were addressing this with microsoft. They reimbursed me with data and gave me a partial credit. All seemed to be working normally until end May when the same thing. 2 gig gone in seconds. I shut down, took computer to Vodacom shop. Bought 1 gig package and immediately 500 meg gone in seconds. Shop staff had no clue, referred me to Incredible Connection. Incredible advised me that Windows 10, even though downloads turned off, will stiil download.</p> <p>The option was to go into the program and DELETE the download option from there. This they did, at a cost and all seems normal again. Vodacom are either absolutely *********** or downright DISHONEST. I now have R1000 extra bill to pay for out of bundle data. As my contracts come due, Vodacom can kiss my ***.</p>
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Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
