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gideon S

1 reviews | Active since Aug 2016

17 May 2020, 11:25

Disappearing DATA from Vodacom Account

This has been at least the third time my data has disappeared within minutes. I am referring to hundreds of megabytes without me even being on the internet. This is not acceptable as I am not a new phone user and Vodacom treats me like something was updating or running in background as if I am not aware of what I am doing on my phone.. I would like an explanation why you cant seem to fix this glitch in your system as it is happening to so many customers...

0
Replies (1)
Vodacom
Vodacom's reply17 May 2020, 19:09
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team