gS
gideon S
1 reviews | Active since Aug 2016
17 May 2020, 11:25
Disappearing DATA from Vodacom Account
This has been at least the third time my data has disappeared within minutes. I am referring to hundreds of megabytes without me even being on the internet. This is not acceptable as I am not a new phone user and Vodacom treats me like something was updating or running in background as if I am not aware of what I am doing on my phone.. I would like an explanation why you cant seem to fix this glitch in your system as it is happening to so many customers...
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Replies (1)Vodacom's replyOfficial
17 May 2020, 19:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 May 2020, 19:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
