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Amanda Y
1 reviews | Active since Sept 2015
27 Nov 2025, 11:44
Disappearing data
Can someone from Vodacom call me to reverse this upgrade that I got, I have been trying to get assistance, I've phoned, I left a message on Hello Peter but have not been assisted. The data finished on the 23rd of November, how is that even possible. Data is disappearing from unlimited I was upgraded to 600 GB but that data was depleting and now on 1TB and that's depleting even faster than the 600G how is that even possible. Please cancel my contract.
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Replies (3)
Vodacom's replyOfficial
27 Nov 2025, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Nov 2025, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Amanda Y's updateReviewer Update
05 Dec 2025, 18:05Hi please note that the feedback I received was that the router needs to be collected only once it's collected can my contract be canceled. I asked why can't my contract be canceled now and they said that's the way it works. I was asked to phone back to call and after expressing how I've been struggling when phoning the department was I then told that I must email so that someone can assist with the cancellation. I was also told that I will be debited again even though my contract will be canceled in the beginning of December. I honestly am tired of dealing with Vodacom, nobody has phoned me to collect this router so that I can have this contract canceled ASAP.
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Amanda Y's update05 Dec 2025, 18:05
Reviewer Update
Hi please note that the feedback I received was that the router needs to be collected only once it's collected can my contract be canceled. I asked why can't my contract be canceled now and they said that's the way it works. I was asked to phone back to call and after expressing how I've been struggling when phoning the department was I then told that I must email so that someone can assist with the cancellation. I was also told that I will be debited again even though my contract will be canceled in the beginning of December. I honestly am tired of dealing with Vodacom, nobody has phoned me to collect this router so that I can have this contract canceled ASAP.
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Amanda Y's updateReviewer Update
29 Dec 2025, 15:24I have been following up with the consultant about when the router will be collected but to no reply. I phoned the contact centre and once again I was sent from pillar to post. Can somebody from Vodacom please assist me.
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Amanda Y's update29 Dec 2025, 15:24
Reviewer Update
I have been following up with the consultant about when the router will be collected but to no reply. I phoned the contact centre and once again I was sent from pillar to post. Can somebody from Vodacom please assist me.