LL
Lebohang L
1 reviews | Active since Jun 2012
14 Sept 2019, 06:13
Disappearing data being denied by Vodacom. *******
So I’ve apparently exhausted 2.25 gigs in 3 days even this I’m predominantly connected to WiFi
I ran out of 250mb just trying to type this message. ****** ****************. Every call centre agent says the same thing: “sir, your data usage seems to be normal on the system” - *******!!!
Definitely considering leaving this ****py network
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Sept 2019, 11:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Sept 2019, 11:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LL
Lebohang L's updateReviewer Update
18 Sept 2019, 11:044 days later and I'm still waiting for someone to call me.
If you aren't *****ing airtime and data then you're lying about following up
Pathetic
If you aren't *****ing airtime and data then you're lying about following up
Pathetic
LL
Lebohang L's update18 Sept 2019, 11:04
Reviewer Update
4 days later and I'm still waiting for someone to call me.
If you aren't *****ing airtime and data then you're lying about following up
Pathetic
If you aren't *****ing airtime and data then you're lying about following up
Pathetic
Vodacom's replyOfficial
24 Sept 2019, 09:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply24 Sept 2019, 09:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team