mB
myburgh B
1 reviews | Active since Apr 2012
06 Oct 2019, 21:18
Disappearing Data
After the post of the 28th September and their wishy-washy call back on the 4th October, criticising Vodacom's service it appears they have now really come to the party! By my calculation I've used ±7 GB of my 20 GB for the month. I checked this afternoon and now I have ZERO GB data left! I DO NOT DOWNLOAD MOVIES/VIDEOS OR MUSIC. I suppose being locked into a contract Vodacom can do as they please with users' data. Now I have to purchase data at a HIGHLY INFLATED rate!
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Replies (2)
Vodacom's replyOfficial
07 Oct 2019, 07:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Oct 2019, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Oct 2019, 15:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regards, Consumer Website Team
Vodacom's reply16 Oct 2019, 15:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regards, Consumer Website Team