DM
Dipuo M
1 reviews | Active since Dec 2020
24 Nov 2023, 10:30
Disappearing Data and security
I have a contract with vodacom. Over the last 7 days there's been unusual activity on my account with disappearing data, having lost 30GB over that period. Data is being used on apps I do not have and despite all the efforts to bring to their attention they are insisting that I have those apps. Even their technician confirmed this. They do not want to acknowledge that someone has access to my profile. Vodacom should acknowledge their shortcomings in protecting our accounts and our handsets. At this stage I don’t know if my account is secure enough from whoever it is who has access to my account not to access my bank accounts etc.
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Replies (4)DM
Dipuo M's updateReviewer Update
24 Nov 2023, 11:21Their technician has confirmed that I DO NOT have the apps that vodacom call centre say I have.
DM
Dipuo M's update24 Nov 2023, 11:21
Reviewer Update
Their technician has confirmed that I DO NOT have the apps that vodacom call centre say I have.
Vodacom's replyOfficial
24 Nov 2023, 11:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Nov 2023, 11:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Nov 2023, 12:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to ***, our records show your query has been escalated to our Advance Data Support Team and the investigation has been completed. Please refer to the below feedback provided.
Good day Dipuo Masege, As per your ref *** Kindly note that I have allocated 5GB data bundle as once off goodwill gesture, those applications are associated with Apple go into Settings > Mobile data > Scroll to the bottom of the list and Tap Reset Statistics - This will rest the counters, so that you can track usage with better accuracy. Recommend you do this at the start of every month., you might get a SMS from Vodacom asking you to rate my service to you. I would appreciate the feedback thank you, Kind Regards Ray September Vodacom customer Care Senior Consultant. Regards, Consumer Website Team
Good day Dipuo Masege, As per your ref *** Kindly note that I have allocated 5GB data bundle as once off goodwill gesture, those applications are associated with Apple go into Settings > Mobile data > Scroll to the bottom of the list and Tap Reset Statistics - This will rest the counters, so that you can track usage with better accuracy. Recommend you do this at the start of every month., you might get a SMS from Vodacom asking you to rate my service to you. I would appreciate the feedback thank you, Kind Regards Ray September Vodacom customer Care Senior Consultant. Regards, Consumer Website Team
Best regards,
Vodacom's reply24 Nov 2023, 12:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to ***, our records show your query has been escalated to our Advance Data Support Team and the investigation has been completed. Please refer to the below feedback provided.
Good day Dipuo Masege, As per your ref *** Kindly note that I have allocated 5GB data bundle as once off goodwill gesture, those applications are associated with Apple go into Settings > Mobile data > Scroll to the bottom of the list and Tap Reset Statistics - This will rest the counters, so that you can track usage with better accuracy. Recommend you do this at the start of every month., you might get a SMS from Vodacom asking you to rate my service to you. I would appreciate the feedback thank you, Kind Regards Ray September Vodacom customer Care Senior Consultant. Regards, Consumer Website Team
Good day Dipuo Masege, As per your ref *** Kindly note that I have allocated 5GB data bundle as once off goodwill gesture, those applications are associated with Apple go into Settings > Mobile data > Scroll to the bottom of the list and Tap Reset Statistics - This will rest the counters, so that you can track usage with better accuracy. Recommend you do this at the start of every month., you might get a SMS from Vodacom asking you to rate my service to you. I would appreciate the feedback thank you, Kind Regards Ray September Vodacom customer Care Senior Consultant. Regards, Consumer Website Team
Best regards,
DM
Dipuo M's updateReviewer Update
24 Nov 2023, 13:30Dear Vodacom. You are missing the point. It is not about the data that I lost. It is about security and access to my account and/or device. If someone truly has access to my details and account, what stops them from accessing other apps on my phone? At the moment I am being billed for apps I DO NOT have. Again, just to reiterate, I do not have Tumblr app. I do not know what it is and what it does. Secondly I do not use amazon cloud as I have iCloud and I pay for 2T of storage every month. As your consultant who assisted me said there is no difference between amazon cloud and iCloud, I did my own research and there is a huge difference. And, besides I do not have a subscription to amazon cloud and someone is using my data to store to amazon cloud. Please investigate the breach in security and tighten your systems rather than giving me data as a goodwill gesture. Please send me your email as I would like to send you a screenshot of the data usage as per my mobile data settings. You will see that there is no Tumblr or amazon cloud. But, there is iCloud
DM
Dipuo M's update24 Nov 2023, 13:30
Reviewer Update
Dear Vodacom. You are missing the point. It is not about the data that I lost. It is about security and access to my account and/or device. If someone truly has access to my details and account, what stops them from accessing other apps on my phone? At the moment I am being billed for apps I DO NOT have. Again, just to reiterate, I do not have Tumblr app. I do not know what it is and what it does. Secondly I do not use amazon cloud as I have iCloud and I pay for 2T of storage every month. As your consultant who assisted me said there is no difference between amazon cloud and iCloud, I did my own research and there is a huge difference. And, besides I do not have a subscription to amazon cloud and someone is using my data to store to amazon cloud. Please investigate the breach in security and tighten your systems rather than giving me data as a goodwill gesture. Please send me your email as I would like to send you a screenshot of the data usage as per my mobile data settings. You will see that there is no Tumblr or amazon cloud. But, there is iCloud