PA
Petros A

1 reviews | Active since Oct 2009

16 Oct 2017, 12:00

Disappearing Data and lack of Service

This morning at 00h05 my data started disappearing without me using it. Within one minute my data went from 50mb to 0 (zero). I called vodacom to enquire, they told me my account shows 'normal service'. I have proof of messages and times that were sent indicating my data disappearing, I offered to show them these messages but they were not interested. I then asked for a cancellation of the contract. I was told that the cancellations department would call me back after 8am which they never did. I called again but I gave up because the phone was not answered. I called again for the third time. I spoke to a guy who just hung up on me without hearing the rest of my complaint. Last mouth my data disappeared and that time I was given free data in compensation, earlier this month my *111# service did not work and my network signal did not work, all I got was a lousy apology. I am very upset and I am leaving vodacom with no turning back. I want everyone to know and to avoid being victims of such bad service.

0
Replies (3)
Vodacom
Vodacom's reply16 Oct 2017, 12:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

PA
Petros A's update17 Oct 2017, 07:16
Reviewer Update
STILL WAITING....
Vodacom
Vodacom's reply18 Oct 2017, 14:10
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team