1 reviews | Active since Oct 2009
Disappearing Data and lack of Service
This morning at 00h05 my data started disappearing without me using it. Within one minute my data went from 50mb to 0 (zero). I called vodacom to enquire, they told me my account shows 'normal service'. I have proof of messages and times that were sent indicating my data disappearing, I offered to show them these messages but they were not interested. I then asked for a cancellation of the contract. I was told that the cancellations department would call me back after 8am which they never did. I called again but I gave up because the phone was not answered. I called again for the third time. I spoke to a guy who just hung up on me without hearing the rest of my complaint. Last mouth my data disappeared and that time I was given free data in compensation, earlier this month my *111# service did not work and my network signal did not work, all I got was a lousy apology. I am very upset and I am leaving vodacom with no turning back. I want everyone to know and to avoid being victims of such bad service.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
