1 reviews | Active since Oct 2013
Disappearing data and inaccurate billing (UNACCEPTABLE)
<p>How is it possible that my account balance goes up when I still have data, free minutes and sms's available? I called the call center today and the lady tells me there is a block on my account and then I tell her about my data that keeps on disappearing even though I monitor it on a daily basis and she just says she cannot help me with that or tell me how my account balance has gone up. What is a call Centre there for then?? Every month you VODACOM ***** from customers data bundles and I monitor it daily and the balance of data keeps on disappearing without me even using the data on my phone. How also can my balance go up without an explanation of what used up my balance? Even with data available and free minutes available my balance charged only increases </p>
Dear Customer,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Consumer Website Team
I called your call Centre today regarding this query and asked for a detailed breakdown of how my account has gone up so much and your consultant tells me that she cannot provide me with the current month detail statement only for the previous month. Why would I query last months statements when you have already charged my for that and nothing will be done even if I have been billed incorrectly. I am querying this months usage. Your consultant also tells me that she cannot help me with the details further as her job is only to "answer calls". She then puts me on hold for a while after which I got fed up and hung up the call. She did this so that I was not put through at the end of the call to the survey to rate the service received from her. Secondly why is there a limit on my account and my account gets blocked on the "data usage" this limit should be for calls only. First time this has happened to me from Vodacom and my account was not blocked when my data usage went over the call limit.
I called your call Centre today regarding this query and asked for a detailed breakdown of how my account has gone up so much and your consultant tells me that she cannot provide me with the current month detail statement only for the previous month. Why would I query last months statements when you have already charged my for that and nothing will be done even if I have been billed incorrectly. I am querying this months usage. Your consultant also tells me that she cannot help me with the details further as her job is only to "answer calls". She then puts me on hold for a while after which I got fed up and hung up the call. She did this so that I was not put through at the end of the call to the survey to rate the service received from her. Secondly why is there a limit on my account and my account gets blocked on the "data usage" this limit should be for calls only. First time this has happened to me from Vodacom and my account was not blocked when my data usage went over the call limit.