MM
Motaung M
1 reviews | Active since Aug 2016
17 Oct 2021, 11:39
Disappearing Data and being overcharged
My data depleted in less than 2 days. Over 40GB. My monthly usage was 45GB and I always have more than 60GB available as I’m not on social media. To top it off, it depleted 8GB in 3 hrs and I’m being charged out of bundle rates for something I didn’t do. I need my data back and I cannot pay for Vodacom’s mistakes on my 60GB or so disappearing.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Oct 2021, 14:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Oct 2021, 14:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Oct 2021, 16:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with our Business Support Team and they busy assisting with your query. Please allow the team to investigate and resolve your query. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2021, 16:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with our Business Support Team and they busy assisting with your query. Please allow the team to investigate and resolve your query. Regards Consumer Website Team
Best regards,
MM
Motaung M's updateReviewer Update
22 Nov 2021, 10:34I still haven’t gotten feedback and my bill is still increasing. I’m not going to pay it. It’s over a month now. I’ve called 2x. Went to VodaWorld in Midrand.
Nothing and no explanation on what happened to my data and who’s going to pay that R13k data account.
Nothing and no explanation on what happened to my data and who’s going to pay that R13k data account.
MM
Motaung M's update22 Nov 2021, 10:34
Reviewer Update
I still haven’t gotten feedback and my bill is still increasing. I’m not going to pay it. It’s over a month now. I’ve called 2x. Went to VodaWorld in Midrand.
Nothing and no explanation on what happened to my data and who’s going to pay that R13k data account.
Nothing and no explanation on what happened to my data and who’s going to pay that R13k data account.