Disappearing data and airtime. no service!!

Dear Vodacom

I am VERY concerned about how you conduct business and treat your customers! I have been a client for roughly 10 years and and I am extremely disappointed with my experience the past week!! I normally do not go to social media for stuff like this.. but seeing as your staff cannot assist me, this is my next step.

I have 3 devices on contract and my last phone I took out on contract about 3 months ago, is an absolute headache!! 1) the number i am reffering to is ********** 822. 2) this number is on a Uchoose Flexi 110 3) every month, i loose my remaining airtime and data on the 1st, but my other uChoose flexi numbers carries it over. big concern!!! WHAT ARE YOU DOING WITH MY REMAINING AIRTIME AND DATA??? 4) On 31 Dec 2017, i had data and airtime left. I put my phone off and only switched it on on 1 Jan 2018 around 11am to wish my family and friends for the new year. At this point i was not able to do so, as i DID NOT RECEIVE my monthly airtime of R110. I then bought 150MB from another number and transferred it to my 066 number. Within ONE minute i received ample SMSes which stated how my data is running out and then finally "your data has been depleted" WHERE DID THAT GO TO????

On the afternoon of the 1st of Jan, i phoned Vodacom with all these issues. Felt like i was talking to a brick wall. Firstly, i got completely ignored when i asked why my remaining data and airtime does not get carried over. I am still waiting for an answer on this. Secondly, i got transferred to someone else. This person was not even interested in what i had to say. He kept saying "my system says this and that" -- i did not even get a chance to explain my concerns and frustrations. He cut me off by saying a solutions expert will contact me after investigation. The next day i received a SMS from Vodacom "Dear customer, as per your ref 1- ********** ********** , an investigation has been completed and your billing was found to be completely correct and accurate. As a ONCE-OFF gesture of goodwill your airtime was credited with R100. The following contributed to your usage: Whatsapp,Onavo, SSL, Youtube browsing, Accuweather, Google maps, Facebook and Google . Kindly consider installing ?My Data Manager? from your appstore which will record your usage as well as help you identify background activity and programs using your data. Have a pleasant day further!" In the light of above message, i was beyond frustrated. How can the billing be correct and true?!?! It is absolutely ridiculous and i need answers immediately!

I also request a copy of my recorded phone call to be emailed to me, immediately! It was as if everything i said and facts i stated, was not taken into consideration and that i am a ****.

I need answers urgently from someone that is actually competent to assist me as i REFUSE to pay for stuff that i dont even get!!

Email my phone recording to **********

Thank you!