LN
Linda N

1 reviews | Active since Jul 2011

18 Jun 2018, 11:23

DISAPPEARING DATA AND AIRTIME FROM VODACOM

Please can someone show me how to see where our data and airtime have disappeared to? We can view our account but we cannot see any itemization for where all our data has been used up? This is very frustrating as we get no low data warning. And have been recharging 3 to 4 times per month and still keep running out. Mobile data usage is already switched OFF for most apps so please do not send some generic response telling me to change my phone settings.

I just want to know WHERE I can see my itemised data and airtime usage!

0
Replies (2)
Vodacom
Vodacom's reply18 Jun 2018, 12:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jun 2018, 15:11
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic