SVdW
Sean Van der Westhuizen
1 reviews | Active since Sept 2019
16 Sept 2019, 09:07
Disappearing data and airtime
Customer Sean-- I Have loaded airtime on my phone, converted some of the airtime into data, had some airtime left that could be used for calls, went online to do emails etc, when I checked a few minutes later my airtime was gone and also almost 200 megs from 1 gig, this has happened to me for weeks now, you can't get through to them on their lines to lodge complaints, this is plainly *****ing from their clients
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Replies (2)
Vodacom's replyOfficial
16 Sept 2019, 09:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom's reply16 Sept 2019, 09:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom's replyOfficial
20 Sept 2019, 11:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply20 Sept 2019, 11:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team