JW
Jeanne W

1 reviews | Active since Jan 2014

03 May 2017, 21:46

Disappearing data and airtime

<p>This is the 3rd time we have had a bad experience. The first the airtime disappeared. The next two times the data bought disappeared within 10 minutes. Vodacom said that they cannot find out where it is going. How many times must we purchase data that disappear? Will the change of cell number help? Very frustrating. </p>

0
Replies (2)
Vodacom
Vodacom's reply04 May 2017, 06:43
Official

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback.

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 May 2017, 11:23
Official

Hi Olivia

As discussed, this matter has now been resolved.

Have a pleasant day further :)

Regards,

RJ