DISAPPEARING DATA AND AIRTIME!

For the last two days, I’ve purchased 2Gigs of data and over R90 worth of airtime. In a matter of minutes, both my data and airtime have been depleted and without any instruction from my part. In fact, I always ensure that my apps are closed in the background. I don’t download anything on my phone and therefor is not attributed to that. Yesterday I called your call centre and the consultant advised that she can see my data and airtime were depleted because of an app. However she is unable to see what app it is. I requested that she escalate the issue and request for an investigation to be carried out. This morning I recharged my airtime with R29.00 and my data with 1 Gig. Within a matter of minutes, both data and airtime had been depleted. There are no apps running on my phone, I don’t have games etc. I had even selected my data save option on my phone in order to assist but nothing stopped the funds from being drained from my account. I want my account to be investigated as a matter of URGENCY as now I’m unable to receive or make any messages or calls and my account doesn’t hold any funds. This is TOTALLY UNACCEPTABLE and I want explanation and refund!