Disappearing data and Airtime

A few weeks ago I complained about vodacom tickets and got no help so I decided to stop using them until today when I bought video bundles to catch up on DStv now app, guess what it took all my data bundles and I still had a full video ticket. I called and complained the lady helped but 30min later it started taking my data and my Airtime disappeared I suddenly had 0.00 I called again only to be told the system has not updated so they can't tell what happened. I got R30 from vodacom I guess for my data but I can't even buy the data I had that's valid for a week and get my Airtime that disappeared. As I port to Telkom after 17 years of using vodacom I suggest you fix your things and be clear to customers about how your ticket bundles work, if we can't effectively use these benefits then what is the point of having them.