KS
Kgopolo S
1 reviews | Active since Jul 2023
07 Jan 2025, 09:57
Disappearing data
My data is disappearing yet again and I’m far from home to use home fibre. This is the exact reason I stopped using data on my SIM card. Now your Facebook assist decided to go mute on me after I send the my cry. It does not even take 30 minutes after loading data and it’s gone.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Jan 2025, 10:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2025, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
KS
Kgopolo S's updateReviewer Update
08 Jan 2025, 19:31Good day
I’ve been waiting for a consultant to call me until now and there’s no one who did.
I’ve been waiting for a consultant to call me until now and there’s no one who did.
KS
Kgopolo S's update08 Jan 2025, 19:31
Reviewer Update
Good day
I’ve been waiting for a consultant to call me until now and there’s no one who did.
I’ve been waiting for a consultant to call me until now and there’s no one who did.
KS
Kgopolo S's updateReviewer Update
13 Jan 2025, 21:03I was not necessarily assisted as I was compensated R20 for over R80 worth of data and after that compensation I tried loading 1.5g of data for 1 day and it disappeared in no time. Now I'm dependant on the phone to hotspot my phone for coverage if I'm not home or at the office. I was told that my data was taken by my phone's updates but after sending screenshots, there was no clear indication of what is taking my data exactly as the last updates on my phone were on the 4th of January 2025. Until now I can't do anything except the minutes.
KS
Kgopolo S's update13 Jan 2025, 21:03
Reviewer Update
I was not necessarily assisted as I was compensated R20 for over R80 worth of data and after that compensation I tried loading 1.5g of data for 1 day and it disappeared in no time. Now I'm dependant on the phone to hotspot my phone for coverage if I'm not home or at the office. I was told that my data was taken by my phone's updates but after sending screenshots, there was no clear indication of what is taking my data exactly as the last updates on my phone were on the 4th of January 2025. Until now I can't do anything except the minutes.