SD
Siyachuma D
1 reviews | Active since Jan 2019
03 Oct 2024, 18:05
Disappearing data
I got a notification yesterday that my data is used up and then I contacted vodacom on Facebook to let them know my monthly data was not loaded, assuming that the data that got used up is data from the previous month.
With their ever so slow responses they took finally told me today that the data was loaded and got depleted.
Can you imagine a whole 100 GB in a matter of 2 days. Shocking 😲.
I'm glad this happens when my contract is ending because I will surely terminate
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Replies (3)
Vodacom's replyOfficial
04 Oct 2024, 07:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Oct 2024, 07:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Siyachuma D's updateReviewer Update
22 Oct 2024, 13:48Hi
I did not receive an email instead I got a call from someone who called while I was about to go into a meeting and they never called back on the agreed time
I did not receive an email instead I got a call from someone who called while I was about to go into a meeting and they never called back on the agreed time
SD
Siyachuma D's update22 Oct 2024, 13:48
Reviewer Update
Hi
I did not receive an email instead I got a call from someone who called while I was about to go into a meeting and they never called back on the agreed time
I did not receive an email instead I got a call from someone who called while I was about to go into a meeting and they never called back on the agreed time
SD
Siyachuma D's updateReviewer Update
22 Oct 2024, 13:54However I got information from the vodacom store that on 16 September I canceled my 100 GB promotional data , which I did not do
While I was there I enquired about my installment increase from 329.96 to 454.96. (38% increase) in July.
I was directed to call accounts for explanations which I an still waiting for since the 14th of October. They Sao they'll get back to me once they have an answer .
While I was there I enquired about my installment increase from 329.96 to 454.96. (38% increase) in July.
I was directed to call accounts for explanations which I an still waiting for since the 14th of October. They Sao they'll get back to me once they have an answer .
SD
Siyachuma D's update22 Oct 2024, 13:54
Reviewer Update
However I got information from the vodacom store that on 16 September I canceled my 100 GB promotional data , which I did not do
While I was there I enquired about my installment increase from 329.96 to 454.96. (38% increase) in July.
I was directed to call accounts for explanations which I an still waiting for since the 14th of October. They Sao they'll get back to me once they have an answer .
While I was there I enquired about my installment increase from 329.96 to 454.96. (38% increase) in July.
I was directed to call accounts for explanations which I an still waiting for since the 14th of October. They Sao they'll get back to me once they have an answer .