SR
Steve R

1 reviews | Active since Jan 2015

02 Dec 2023, 09:17

Disappearing Data

Hi, I am having problems with DATA disappearing from my Vidacom data only sim card account. I have had to top up for the last few months even though I am sure I did not use all my data. So I ran a test by switching off my modem last night, the 1st Dec 23. I looked at my usage today, 2nd Dec using the Vodcom app. The total showed 24.18GB remaining of my 30Gb monthly allocations, ie 5.82Gb used. Hower the detailed usage showed only 532.8Mb used on the 1st Dec, which is definitely about right. About a factor of x10 wrong. So my account total is wrong and this is what I am billed on. What is going on? Unless this is fixed and it am defunded my topups, I will have to stop using Vodacom. Note. This is sent using MTN so as not to effect my Vodacom total's.

0
Replies (3)
SR
Steve R's update02 Dec 2023, 09:19
Reviewer Update
Sorry for the Google spelling errors
SR
Steve R's update02 Dec 2023, 09:36
Reviewer Update
Another problem
Data sim card no ***
My detailed usage has for the last few months reported my high usage of TUMBLR. However I have never used it and do NOT even have a TUMBLR account.This adds to my reported high data usage, which is way above my actual usage. Please explain.
Outlook for Android
Vodacom
Vodacom's reply04 Dec 2023, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team