Disappearing Data

I loaded 1G of data on the 21st Dec and it was depleted in less than 2 hours. I called the call centre and was advised tha my LTE/4G is what is depleting my data. The consultant said he will switch it off and i switched it off myself again. I then loaded another 1G the next day and the same thing happened. I then realised that my airtime was depleted as well. <br> <br> I called the call centre again and this time around I was told that there is a Microsoft update that is running in the backround and that I should go to a Vodashop to have them fix this. I went to Vodashop AND iStore in Brooklyn and they both had a look and could not assist as they do not pick up any updates running in the backround. <br> <br> I have also lost over R250 in airtime as a result.<br> <br> I have had a iPhone for over 3 years and I have 2 iPads but have never had this happen in the past. Please get a consultant or technitian that knows what they are doing to attends to attend to this...I would also like my airtime and data to be credited. <br> <br> Many thanks