Disappearing Data

<p>I've had a 2 gig data contract and router with Vodacom since September 2015. It normally lasted me for almost a month depending on which apps I use. I upgraded in March and changed from a Windows phone to a Huawei P9 and received a once-off 10 gig bundle for a month. When this bundle expired there was about 6 gig left no matter how hard I tried to make use of it. I was back on my 2 gig which suddenly showed on the Vodacom app I am getting 4 gig? The Vodacom app on my Huawei showed the router nr at times and at times not so I could not check my data balance. Then I started losing data at an alarming rate and phoned the customer care. Being not so fami**** with this new phone I was told by the consultant Kelebogile (I think that's her name) that apps might be running in the background taking data and updates also. I am not that stupid so I told her my phone is set not to update automatically and I seldom watch anything on Youtube. When I asked if I can not get a print out of the usage I was told at a cost of R22, where in the past I could do it on the Vodacom app. A few weeks later it happened again and I phoned Vodacom Customer Care again. I spoke to Sipho at the Data Solutions department who was very helpfull. I explained to him nothing can take that much data as I am on a different wi-fi network during office hours. He asked how many people has my wi-fi key and I told him only one but she is my co-worker who has the office wi-fi. He then loaded my sim with 1.8 gig and told me to use my router the rest of the day so he can monitor if the are any irregularities in my data usage. No unusual data usage took place and everything seemed to be back to normal. He also corrected the linked numbers so from then on I could check my router balances. I changed my wi-fi key and on 1 June got my 2 gig but the Vodacom app was still showing I am getting 4 gigi. Yesterday at 12 it was standing on 1.69 gig and three hours later it was 1.17 gig? This is on the 4th of June and 500 megs just disappear, which leaves me with 1 gig for the rest of the month and obviously buying more data when that is finished. And I was only using whatsapp, FB in data saving mode and Google to search for Lotto and Powerball results like any other day- nothing was downloaded or updated? I am not even going to phone Vodacom again just to go through this whole motion because I am through with weak excuses and hearing from other Vodacom users that the same is happening to them. So someone needs to investigate this situation and get to the bottom of it. Somehow Vodacom or someone there is *****ing the customers' data. </p>