Disappearing Data
<p>I just bought 1.5 GB of data and immediately thereafter checked my Vodacom App for my balance and found that instead of 1.5 GB I only have 1 GB. This cannot be justifed by downloads, or background apps as there was less than 30 seconds between me buying the data and me checking the balance. With how expensive data is, it really is completely unacceptable!!</p>
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
07 Apr 2017, 15:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2017, 15:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,