Disappearing data
On Thursday I had more than 1Gb data bare in mind I am on wifi at work and home. On Friday on my way to work I started receiving sms’ 7:38 you have less than 300mb then 1min later I had less than 120mb and 2min later I had used R132 out of bundle data. Your network is not that fast that I could use 300mb+R132 data in 3min. Explain please. I have sent mails but you do not provide any feedback
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Replies (2)
Vodacom's replyOfficial
30 Jul 2018, 21:02Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2018, 21:02
Official
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Jul 2018, 10:34Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
Vodacom's reply31 Jul 2018, 10:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,