LB
Lindi B
1 reviews | Active since Mar 2009
31 Jan 2018, 13:30
Disappearing Data
For the last month my Data seems to be flying. The fist few times I thought maybe it's something that I did.
BUT On Monday (29/01/2018) evening at about 18:00 I topped up my account and bought a 500MB Data bundle. This morning (31/01/2018) my Data is gone. I cannot understand how this is possible. I know device data calculations are not 100%, but it can't possibly be about 300MB out. I am connected via WiFi mostly during the day.
All I can think is that Vodacom is taking Data WHILE I am on WiFi, and in my books that is *****ing!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Jan 2018, 13:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2018, 13:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Feb 2018, 08:55Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
Vodacom's reply01 Feb 2018, 08:55
Official
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,