ER
Esau R
1 reviews | Active since Jun 2011
10 Oct 2017, 14:15
Disappearing data
My data has been disappearing today without any activity on my handset while I'm connected to the wifi at my office . Only certain applications on my handset are enabled to use data. I received the following messages: 10/10/2017 09:40 You have less than 298.0MB of data available 10/10/2017 09:41 You have less than 148.0MB of data available 10/10/2017 09:42 Your data on 072****** has run out 10/10/2017 12:59 Your Vodacom 250MB Once off data bundle has been activated (I purchased a new data bundle) 10/10/2017 13:09 Your data on 072****** has run out
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Replies (2)
Vodacom's replyOfficial
10 Oct 2017, 14:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2017, 14:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Oct 2017, 15:17Dear Esau,
Thank you for your patience.
I've responded to you via SMS with feedback.
I do apologise for the delay in response.
Regards,
UW
Best regards,
Vodacom's reply17 Oct 2017, 15:17
Official
Dear Esau,
Thank you for your patience.
I've responded to you via SMS with feedback.
I do apologise for the delay in response.
Regards,
UW
Best regards,