1 reviews | Active since Dec 2011
After I received a notification that my data was running low, I decided to purchase 100mb (x2) bundle. (Monday 28 August). By Tuesday, 5:29pm I received multiple sms's on my drive home: First, I had less than 99mb left, a few minutes later, less than 48 mb, then, I ran out of bundle. Thereafter, R12 out-of-bundle data, then R103 out-of-bundle, then R302 out of bundle. Every SMS with a "promotional" data offer, which expires within a ridiculous time frame, as if I am buying perishable goods?? This all happened on my drive home (+-40minutes), no apps open, and even my data manager app noted that since Monday, my data usage was not even close to the level of usage that these sms's indicated!! As a client of 16 years with Vodacom, I am seriously considering porting my number to another network, come January 2018 when my contract expires... also my wife's contract, which already expired, as well as my monthly data contract for my iPAD... Automated response is not going to cut it!! I want some personal intervention, my money and data back!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
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