Disappearing Data

<p>After a problem free, 3 years customer, I also now have to sadly report disappointment, about the call centre staff and the disappearing Data???</p> <p>I moved from the useless, *********** & dishonest MTN to your company, about 3 years ago, because of the very same situation???</p> <p>How is it possible for DATA to disappear????</p> <p>My contract is for 2G</p> <p>As I use not every month all of it, almost 1G is every month transferred to the next month.</p> <p>On 25th this Oct I notice my modem not working and then noticed that I was out of DATA.</p> <p>Call the call centre at 14h55. Consultant one and two not able to assist at all. At 15h45 end call with # 3 consultant . He informed me that I used up all my data by 11h00, that morning and at payment of R20, he can send/mail me a detailed statement.<br />Call ref # 1/GLYBFM/4</p> <p>After receiving the mail, with detail statement, I noticed at the bottom, the following "total usage 1,831.37GB" Now I am not an IT specialist/fundi, but that tell me it’s less than 2G????</p> <p>On my modem it gives the total Data usage for the period since I got the modem, as 32GB. Now if I had it for say 30 months. It's way less than 2GB per month???</p> <p>I don't ever use it for steaming, downloading movies, or any huge files???</p> <p>Now if the previous month some Data were transferred, like the previous 3 x years. I should have started with more than 2G ????<br />I also notice the following on the statement: being charged out of bundle on 11 Oct 0.06 & on 16 Oct 3.09 & 24 Oct 0.08 ?????</p> <p>Surely there must be something wrong, if so many people complaining, about disappearing DATA????</p> <p>On another point. Why on earth do your company and the useless MTN send your detail data usage statements in "bites" instead of more clearly usage info every person can understand???</p> <p>I am also with iBurst since 2008 and they may have a very slow service, they send everyday a mail with detail Data usage. Then one can see every day, what you used the previous day??? By the way and they do it for free, as part of their service????</p>