1 reviews | Active since May 2016

20 Jul 2016, 07:28

Disappearing Data(2,3 Gigs, ****) and shocking service

<p>I am on a Vodacom Data contract and I have been experiencing problem after problem with the contract ever since I took it. I even went as far as trying to cancel the contract within the cooling off period but Vodacom refused. I then decided to migrate to top up to try and stop Vodacom from over billing me. As a Gesture of Good will for all my trouble Vodacom gave me 3 Gigs of data after handling one of my many service requests poorly. on 29 June 2016 I had about 2,3 gigs of data left and **** it just disappeared a day before the Move to top up. I called the call centre to find out why and they were not able to even see that it had disappeared from their side. they claimed that it still reflected. a service request was then lodged once again. and they were apparently going to listen to some call recording and advise on a way forward. Today about 22 days later I am still waiting for a resolution for a service which apparently has a 24 hour turn around time.</p> <p> </p> <p>I have been more than patient but this is honestly pushing it now. </p>

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Replies (1)
Vodacom
Vodacom's reply20 Jul 2016, 07:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team