Disappearing data

Item: Vodacom
Rating: 1
Author: Mark N

On Friday 13th I ran out of data on one of my two LTE routers. I checked on the app as I had hardly used any of the 60/90 GB of my monthly data allocation. Sure enough app showed I had used 16.8GB of data from 1 May to 13 May so I logged an enquiry. I must add it was quite a challenge to get the agent to understand my problem! Query #***. Today I get an SMS informing me that the query has been resolved. I check on the app and see they have "given" me 18Gb of data. So according to them 60GB - 16.8GB used = 18GB (not 43.2GB). This vanishing data and seriously bad maths led me to check my second router. They have ****** me of data there too. My contract is 2 x 100GB a month. According to the app, I have used (from 1 May to 15 May) 40GB so I should have a balance of about 160GB. According to them I only have 99.01 GB data left. Please don't tell me the data has expired because then your app is useless as it doesn't show any bundles expiring before 31 May. Surely this is grounds enough to cancel the contracts?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

16 May 2022, 13:52

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply16 May 2022, 13:52

Official

Mark N's updateReviewer Update

17 May 2022, 20:21

Once again my query has not been answered. In the first instance according to my understanding i should get 60gb of data every month. When I signed up it was 90gb but apparently 30gb was a limited promotion. Please read my complaint again carefully and try to explain when and why this has now dropped to just 30gb? That's all I want, an explanation of why the amount of recurring data has been reduced. Please!!!!

Mark N's update17 May 2022, 20:21

Reviewer Update

Mark N's updateReviewer Update

17 May 2022, 20:23

The same applies to the other contract. It was sold to me over the phone on the basis that I would get 200 GB a month which I was until now. All I want is an explanation of why this has been stopped.

Mark N's update17 May 2022, 20:23

Reviewer Update

The same applies to the other contract. It was sold to me over the phone on the basis that I would get 200 GB a month which I was until now. All I want is an explanation of why this has been stopped.