BM
Bridget M

1 reviews | Active since Aug 2016

15 Aug 2016, 21:04

Disappearing Data!!!!!!!

<p>I honestly cannot take the bad service at VODACOM anymore. Your call center agents are the most unprofessional and unhelpful staff ever . </p> <p> </p> <p>my data has been disapearing off my phone for the last couple of days for no apparent reason. i have called to be assisted only to be told that the fault is from their side telling me that my phone has a "V life/ line" connection or smething along those lines and that type of connection does use a lot of data however till now i still havent gotten any assistance and my phone is still using ridiculous amounts of data!!!!!!!!!! This is very frustrating and im thinking of terminating my contract with Vodacom as i cannot take it any longer.</p>

0
Replies (1)
Vodacom
Vodacom's reply16 Aug 2016, 05:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,