RB
Rudi B

1 reviews | Active since Sept 2016

26 Apr 2019, 10:59

Disappearing data 1.1gb in 10 minutes with mobile data switched off

Dear Vodacom

I have a data plan with Vodacom and was advised I had run out of data so I purchased a 1GB data bundle at your absurd rates and received confirmation that it was loaded and my Data balance is 1.1GB. Ten minutes later I get another SMS that my data has been depleted and I will be paying out of bundle rates. The most interesting part is that mobile data was switched off on my device and I was connected through Wi-Fi only, so again Vodacom is busy ripping me off, I am going directly to the CPA this time since I have never had a pleasant Vodacom experience. I expect to get what I pay for and not get ********** with it disappearing while mobile data is off and the worse your expiring data, if Vodacom buys bread and doesn't eat by a certain time does the shop come and take back the bread you haven't eaten even though you paid for it? Absurd supported theft.

0
Replies (2)
Vodacom
Vodacom's reply26 Apr 2019, 11:42
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply26 Apr 2019, 12:16
Official
 
Dear Rudi 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team