KM
Keagile M

1 reviews | Active since Sept 2017

14 Oct 2017, 18:35

Disappearing balances

I had about 70mb of data and about R170 about 5minutes ago and now I check my balances, I have no data bundles and my airtime is R149. Why is it that we no longer get any notification if we going low on data? Is it because Vodacom wants to keep on taking our airtimes and data bundles? Vodacom bring back my data and airtime.

0
Replies (2)
Vodacom
Vodacom's reply15 Oct 2017, 09:39
Official

Dear Customer,

We are currently investigating this matter and will update you regarding.

Accept our sincere apology for any inconvenience caused.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Kind regards

Vodacom Consumer Websites

Best regards,

Vodacom
Vodacom's reply20 Oct 2017, 11:52
Official

Dear Keagile Magome,

Thank you for your patience.

Our record reflects that you have been assisted.

Feedback has been provided via SMS and email.

Regards,

UW

Best regards,