1 reviews | Active since Sept 2017
Disappearing balances
This morning I bought R55 airtime. Initially I had about R7 airtime. After recharging, I had about R62 airtime. I bought daily 250mb data which costs R12. Then I was left with about R50. Now I check my balances and I don't have data and they took my airtime as well. Vodacom I want my data and airtime. I believe if my data had finished then I should have got a message saying that I am running low on data.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,