T'
Thabang 'Molaoa

1 reviews | Active since Jun 2017

27 Jun 2017, 16:55

Disappearing airtime - we are getting **********!

<p>Can Vodacom give me an explanation as to how airtime that was purchased, for R29, suddenly disappears while driving 170km, not making any calls? On arrival, I purchased the power hour, but noticed that my airtime was already R5 less (not taking into account the purchase for the power hour!) Since then, i have not made any calls, purchased another power hour, and 2 days later, i have only R1 airtime left! All this in a phone that has data on it, with all background activities restricted! The data does not diminish, but the airtime does!</p> <p> </p> <p>This is not even the first time! When i first noticed this, I called Vodacom, and the operator told me to disable "WASP" services. I told her I was not subscribed to any of those, but took her advice nonetheless. I sent a "stop all" sms to their number, and twice I got the response that I was never subscribed to those services...as I knew I wasn't.</p> <p> </p> <p>Now I am still experiencing this sofisticated form of thievery, after having been a loyal contract customer for 13 yrs? This is grossly unfair! </p>

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Replies (2)
Vodacom
Vodacom's reply28 Jun 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Jun 2017, 10:59
Official

Good Day

Kindly note that feedback has been emailed to you.

Regards

Dominic