1 reviews | Active since Jun 2017
Disappearing airtime - we are getting **********!
<p>Can Vodacom give me an explanation as to how airtime that was purchased, for R29, suddenly disappears while driving 170km, not making any calls? On arrival, I purchased the power hour, but noticed that my airtime was already R5 less (not taking into account the purchase for the power hour!) Since then, i have not made any calls, purchased another power hour, and 2 days later, i have only R1 airtime left! All this in a phone that has data on it, with all background activities restricted! The data does not diminish, but the airtime does!</p> <p> </p> <p>This is not even the first time! When i first noticed this, I called Vodacom, and the operator told me to disable "WASP" services. I told her I was not subscribed to any of those, but took her advice nonetheless. I sent a "stop all" sms to their number, and twice I got the response that I was never subscribed to those services...as I knew I wasn't.</p> <p> </p> <p>Now I am still experiencing this sofisticated form of thievery, after having been a loyal contract customer for 13 yrs? This is grossly unfair! </p>
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dominic
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dominic
