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RS
Raoul S

1 reviews | Active since Jan 2020

09 Mar 2023, 10:05

Disappearing airtime

I have been struggling for months, my airtime keeps disappearing, I called your call centre on 135 and cannot get through to an agent. I can only speak to tobi a virtual assistant that cannot help me. I need someone to contact me to sort out my disappearing airtime. I cannot believe its this difficult to get hold of an agent! You're menu selection does not have the option to speak to one.

0
Replies (3)
Vodacom
Vodacom's reply09 Mar 2023, 12:01
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
RS
Raoul S's update16 Mar 2023, 19:24
Reviewer Update
Today is 7 days later and I still did not receive any feedback or call from you. What is happening? If I could've called in I would've, but your phone option does not allow me to speak to a consultant, I only get blocked by your stupid robot Tobi. Is this how you treat your customers?
RS
Raoul S's update22 Mar 2023, 09:36
Reviewer Update
13 days later and I still did not receive feedback. What is wrong with you!!!!!!!!!!!!