1 reviews | Active since Feb 2015
Disappearing airtime (cont)
This morning, Vodacom for the second time in the spate of 2 week managed to pull the disapperin airtime trick again. After loading airtime, byuing a databundle and settle an airtime advance, within minutes all the airtime was being used for some activity and I received a message that 4.78mb of my databundle is left. Durring this time, I dis not made any calls.<br> Phoning the call centre is an altogther frustrating experience, first of all, you have to listen to the same message for the umpteenth time why your air time might be used up and then finally when you did speak to a service center consultant, they do not have the tools to solve your query and they never call back! In my case, th excuse was the \system"needs to be updated befoethe person can see the usage on my account. <br> I am not a happy customer at all!"""
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
