Disappearing airtime and data bundles!!!!!

On Saturday 30 September I bought airtime for R275 and a 500 MB data bundle (R99) at around 7.30pm in the evening. By 10am the following day (01 October 2017) my data AND airtime had vanished and I was on zero balance. I called Vodacom on Monday 2 Oct to explain this situation, only for me to be told by the agent to go to a Vodacom branch as the system she is using indicated that my number is a contract number. I explained that I was on contract but converted to prepaid a few months ago. She couldnt help.

I went to the Vodacom head office in Midrand the same day (2 Oct 2017) and a service request was logged. Ref number 1- ********** ********** refers. The next day (3 October 2017), I received a message to the effect that "the data in question was indeed used and the amount are true and correct..." basically clearing Vodacom of any wrongdoing but out of the goodness of their hearts they will credit my account with R55 worth of airtime and 1GB of data. I was not certified with this outcome but accepted it - ONLY for the "free" 1GB of data plus another bundle that I had by now bought - to start vanishing AGAIN!! Today, Sunday 8 Oct 2017 I bought a 500MB data bundle (for R99) and R55 airtime at 11.45am. By 11.50am both airtime AND data had vanished!!!!! Now, my 7 yr old daughter will know that something is wrong with Vodacom systems - it's not rocket science guys. Your systems are wiping out my balances. AND NO it is NOT me! Don't you dare tell me that its me! I cannot have 500MB and R55 airtime disappear in 5 minutes and you tell me it's nothing. Clearly, there is something wrong here!

I am sick and tired of your Vodacom frontline staff treating me like I'm dumb, or like I don't know about data usage and apps or I don't know my own goddam iPhone! I'm an engineer for heaven's sake!

Not so long ago, your system wiped out your customer's data and airtime which was all over social media. Please look at this case and fix it!!