DISAPPEARING AIRTIME AND DATA

<p>EMAIL TO VODACOM FOR THE UNDERMENTIONED PROBLEM</p> <p>Yesterday I got a call from Vodacom technical support. The guy on the phone made all kinds of promises etc. He then loaded my phone with 1 Gig data which is reflecting but I can not use it. No whats app etc. Later the evening I got a call that said that my issues will be resolved today and that I will get a call to confirm everything is sorted. </p> <p> </p> <p>Nothing has happened up to now. I`m going to hello peter again and post my complaint again. I would like a precise amount that I`m paying per month to Vodacom pls - I would like to put in a stop order in at my bank. I am not willing to pay for a service that I do not get.</p> <p> </p> <p>If I`m forced to go to another service provider - all this issues will be posted on Social Media and Hello Peter.</p> <p> </p> <p>I`m currently frustrated and at my end of patience</p> <p> </p> <p> </p> <p>DISAPPEARING MONEY</p> <p>I upgraded on 15 October 2016 and a sim swop was done.</p> <p>On 16 /10 did a Top up of R 500.00</p> <p>On 26/10 did a Top up of R 500.00</p> <p>On Sunday 6/11 did a Top up of R500.00 and it immediately disappears.</p> <p>On Monday 7/11 did another Top up of R150.00 and was left with 1c in my cellphone account.</p> <p>Went to Vodacom on Tuesday 8/11 and spend 2 hours there just to get a reference.</p> <p>I e mailed the lady the same day to confirm the problem and again on Thursday 10/11 with my problem not near its end.</p> <p>Top up again on 10/11 just to see if the problem was solved and it also disappeared.</p> <p>Top up my Data bundle on 15/11 and it also immediately disappears .</p> <p> </p> <p>I have until now spend R738.00 on my phone that I cannot use.</p> <p>Vodacom is not helping and I lose valuable time trying to sort this out.</p> <p> </p> <p> </p>