ZS
Zane S

1 reviews | Active since May 2013

31 Aug 2017, 11:30

Disappearing airtime and data

Vodacom had the audacity to use 100MB and R42 airtime in 30minutes!! I did not even receive a warning message that my data had depleted they just went ahead to use my airtime without warning! Such a shuty service and they busy telling me that the internet is consuming most of my data. Hello? I use these apps everyday why would it be any different today? this is not the first time vodacom, and i am so fed up with your excuses,

and after my previous complaint regarding the WASP servises on my account, i again found new services on my number, really vodacom,, ??

its time for change

0
Replies (2)
Vodacom
Vodacom's reply31 Aug 2017, 11:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply31 Aug 2017, 14:23
Official

As per our communication sent to you, feedback has been provided.

Regards,
RM

Best regards,