Disappearing Airtime
Absolutely appalling service!! Airtime on contract line disappearing since 23 February 2018 by subscription service that I didn’t subscribe to!
My airtime has been disappearing on a monthly basis. I have previously had this issue and they confirmed that the subscription was cancelled (that I also didn’t subscribe to) however it seems not so.
However my airtime has since been disappearing again. My SIM card lies dormant on my WiFi router that I turn on once a week and I didn’t subscribe to any service so I don’t see how this is possible.
Please help!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Javëa
As discussed, feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Hi Javëa
As discussed, feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,