Disappearing Airtime
My mother has is using Vodacom as her service provider, she is a pre paid customer. Over the last three months her airtime is being taken as soon as she loads it. I give her airtime and data each month and her airtime disappears, but her data remains the same. She has gone to Vodashop in Bayside 3 times for help but they do not know what is causing it. We have done the normal WASP tests and it comes up negative. We have checked if there are apps in the background, updating, nothing Why is her airtime disappearing Vodacom?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Michelle
We do apologize profusely for the inconvenience caused. I have made contact with you and will be taking ownership of this problem until it has been resolved to your mother's satisfaction.
Kind Regards
DL
Dear Michelle
We do apologize profusely for the inconvenience caused. I have made contact with you and will be taking ownership of this problem until it has been resolved to your mother's satisfaction.
Kind Regards
DL