DC
Dean C

1 reviews | Active since Jan 2018

07 Jan 2018, 16:26

Disappearing Airtime

For the last month of 2017 and into the New year 2018 , Vodacom is deducting awful amounts almost on a daily basis . I have phoned their helpline and both times they have cancelled the subscriptions.

My question is thus.... Is Vodacom knowingly doing this in the hope that pre -paid customers do not notice. The simple reason I am asking is ,I do not subscribe to ANY Wasp service nor Vodacom whatever they call their silly games and yet my balances fall at a alarming rate. Call the Help centre and get told I am not subscribed any more and a few seconds later receive a SMS stating that my next payment will be due shortly.

I again want to reinterate to the Clever Vodacom official who reads this ..... I do not want your subscription whatever .

There is no mention of recompense , acknowledgement of mistakes , its purely a money making scheme .

0
Replies (4)
Vodacom
Vodacom's reply08 Jan 2018, 06:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Jan 2018, 11:57
Official

Good day

We regret taking note of your experience and thank you for bringing it to our attention.

A request to have all subscriptions has been loaded. Please allow 2 working days for processing.

Please note that these services are activated on the phone/handset.

Kind regards

Moddy

Best regards,

Vodacom
Vodacom's reply08 Jan 2018, 11:58
Official

We regret taking note of your experience and thank you for bringing it to our attention via Hellopeter.

A request to have all subscriptions cancelled has been loaded. Please allow 2 working days for processing.

Please note that these services are activated on the phone/handset.

Regards

Moddy

Best regards,

DC
Dean C's update10 Jan 2018, 20:02
Reviewer Update
After getting a reply and a credit from Vodacom I was satisfied by the response. This did not last long ..................... Today ...you have subscribed to our games. NO I HAVE NOT NOR DO I WANT YOUR GAMES. AGAIN YOU PEOPLE ARE *********** CLIENTS BY SAYING ITS OUR HANDSET,DEVICES OR WHATEVER THAT SUBSCRIBES.... This evening again I had to SMS 31050 TO UNSUBSCRIBE . THIS SEEMS TO BE A MONEY MAKING RACKET....