1 reviews | Active since Jan 2018
Disappearing Airtime
For the last month of 2017 and into the New year 2018 , Vodacom is deducting awful amounts almost on a daily basis . I have phoned their helpline and both times they have cancelled the subscriptions.
My question is thus.... Is Vodacom knowingly doing this in the hope that pre -paid customers do not notice. The simple reason I am asking is ,I do not subscribe to ANY Wasp service nor Vodacom whatever they call their silly games and yet my balances fall at a alarming rate. Call the Help centre and get told I am not subscribed any more and a few seconds later receive a SMS stating that my next payment will be due shortly.
I again want to reinterate to the Clever Vodacom official who reads this ..... I do not want your subscription whatever .
There is no mention of recompense , acknowledgement of mistakes , its purely a money making scheme .
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
A request to have all subscriptions has been loaded. Please allow 2 working days for processing.
Please note that these services are activated on the phone/handset.
Kind regards
Moddy
Best regards,
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
A request to have all subscriptions has been loaded. Please allow 2 working days for processing.
Please note that these services are activated on the phone/handset.
Kind regards
Moddy
Best regards,
We regret taking note of your experience and thank you for bringing it to our attention via Hellopeter.
A request to have all subscriptions cancelled has been loaded. Please allow 2 working days for processing.
Please note that these services are activated on the phone/handset.
Regards
Moddy
Best regards,
We regret taking note of your experience and thank you for bringing it to our attention via Hellopeter.
A request to have all subscriptions cancelled has been loaded. Please allow 2 working days for processing.
Please note that these services are activated on the phone/handset.
Regards
Moddy
Best regards,
