1 reviews | Active since Dec 2017
Disappearing airtime
I recharged my Wi-Fi data account. In the two minutes it took me to exit my mobile banking app (which was running off my phone data not wifi) and open my mobile Wi-Fi app to change the rand value to data, my R110 was "used". I had no other apps running, no downloads and yet this is Vodacom's answer to my disappearing money query. How?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Michelle
As discussed this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Michelle
As discussed this matter has been resolved.
Have a pleasant day further!
Regards,
RJ