1 reviews | Active since Jun 2010
Disappearing airtime
I have been noticing these past few weeks that my airtime disappears (as many people have been complaining about). On 1 October, I had R86.92 airtime. On 6 October 2017, I suddenly have R4.56 airtime. Between the 1st and the 6th, I made 1 phone call lasting all of 12 seconds. It is not a question of out-of-bundle data using up my airtime, as I still have plenty of data. Now PLEASE explain to me where my airtime has gone? This has been happening for weeks now, this is just unfortunately the first time I have proof thereof.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,